Regulations for renting and providing electronic services

  1. These Rules and Regulations (hereinafter referred to as the Regulations) define the conditions for making short rental bookings.
  2. The rental offered by the Landlord is of a short-term nature and does not serve meeting the Tenant’s permanent housing needs.
  3. The conditions for providing services by electronic means, including the technical requirements necessary for the cooperation with the ICT system used by the service provider, have been included in the privacy policy available on the website: mierzeja.flatbook.pl/en/gdpr.
  4. The privacy policy constitutes an integral part of these Regulations.
  5. Your Data Controller is Flatbook Sp. z o.o., NIP (Tax Identification Number): PL 5833436356, REGON (National Business Registry Number): PL 389941238 with its registered office in Gdańsk, ul. Lecha Bądkowskiego 22/4, 80-137 Gdańsk, Poland.
  6. You can contact your Data Controller:
    • per e-mail: info@flatbook.pl,
    • by telephone: +48 508 808 409


  1. The subject of rental are entire apartments owned by or possessed by the Landlord, regardless of the number of people to reside in the apartment.
  2. Bookings are made via Internet domains and by phone.
  3. Prior to making a booking, the Tenant is obliged to familiarise themselves with the rental regulations which are available here: mierzeja.flatbook.pl/en/regulations. Making a booking by electronic means is tantamount to accepting these regulations and the rental contract is deemed to have been concluded.
  4. The reservation also requires a reservation fee, depending on the selected pricing plan. For the flexible plan, it is 30% of the rental price, while for the partially refundable and non-refundable plans, it is 100% of the rental price. The reservation fee must be paid within 48 hours of receiving the reservation confirmation email. If the reservation is made within 5 days before the start of the stay, a payment of 100% of the rental price is required on the day of booking. A deposit or the full amount of the rental fee should be transferred to the bank account or payment link provided in the reservation confirmation email.
  5. The remaining amount for the rental should be paid to the bank account or the payment link provided in the e-mail confirming the reservation. The payment should be made no later than 3 days before the start of the stay.
  6. Having accepted the booking is confirmed per e-mail sent to the address of the Tenant indicated in the booking or via the internal messaging system of Booking.com or any other booking portal.
  7. Payments due for the booking and renting the apartment (hereinafter referred to as the booking fee) can be made:
    • by credit card,
    • by a quick online transfer,
    • by the so-called Blik code,
    • using PayPal, Przelewy24 and Tpay in accordance with the regulations of these service providers.
  8. Please be advised that the payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the number KRS (National Register of Court) 0000347935, NIP (Tax Identification Number) 7792369887, REGON (National Business Registry Number) 301345068.
  9. If the Tenant fails to pay the full amount due or to make the advance payment within 48 hours of the e-mail confirmation of the booking sent by the Landlord, the rental contract is not concluded.
  10. The prices given are gross prices for natural persons and include 8% VAT.
  11. The Tenant may have an invoice issued for their stay in the apartment. Should they wish to receive one, they are obliged to inform the Landlord about it when making the booking.
  12. In case of cancellation:
    • For the flexible pricing plan, if canceled up to 5 days before the arrival date, the reservation fee is non-refundable. Cancellation within this period results in the loss of the entire amount paid.
    • For the partially refundable pricing plan, if canceled up to 1 day before the arrival date, the reservation fee is non-refundable. If canceled earlier, a 50% refund of the rental price is applicable.
    • For the non-refundable pricing plan, the reservation fee is non-refundable. Cancellation results in the loss of the entire amount paid.
  13. If the Tenant cancels their booking during the contractual period, the Landlord does not refund the payments for the remaining hotel days.
  14. The complaining procedure concerning your booking, payment or lack of booking requires filing a complaint in electronic form (e-mail) sent to the following address: reklamacje@flatbook.pl. The complaint will be considered within 14 days.
  15. The Landlord may charge the Customer a returnable deposit to secure possible damage to the premises. The deposit will be refunded up to 14 days after the end of the stay. Information on the amount of the returnable deposit is provided in the stay offer and during the booking process. The returnable deposit is charged by bank transfer or by debiting the Customer’s credit card. If you choose to charge your credit card, Flatbook issues a confirmation of authorization.


  1. The rental period is calculated in days. The minimal booking period, and thereby also the minimal contractual period, is one hotel day.
  2. The hotel day begins at 4:00 pm and ends at 10:00 am.
  3. If you fail to leave the apartment by 10:00 am, and it has not been previously agreed upon with the Landlord, it shall be tantamount to extending your stay. After 10:00 am, an additional fee amounting to PLN 150 for every started 30 minutes shall be charged, and the Tenant is obliged to settle the accounts therefor at the check-out.
  4. Extending the stay is only possible if the Landlord consents thereto. If you wish to stay longer, please contact the Landlord in person, by telephone or per e-mail at the latest at 9:00 am on your original day of departure.
  5. Granting the wish depends on the current availability of the given apartment. The Landlord has the right to reject the wish without having to name the reason.
  6. Accepting the Conditions for extending the stay is tantamount to being obliged to settle the accounts due for the extension period.
  7. The Landlord may refuse to make their apartment available to the Tenant if:
    • the Tenant does not have fund to pay for the stay in the apartment,
    • the Tenant is under the influence of alcohol or other intoxicants,
    • the Tenant behaves in an aggressive manner,
    • during their previous stay, the Tenant grossly infringed the Regulations or the Contract.
  8. Instead of the originally booked apartment, the Landlord may offer one of a similar or higher standard at the same price.


  1. The Landlord provides the Tenant with conditions for a full and unrestrained stay in the apartment.
  2. The Tenant may use the apartment for the purpose of a short-term rental only and may not hand it over to third parties.
  3. Only as many persons as have been reported at the booking may stay in the apartment.
  4. The rental price includes fees for: cleaning the apartment connected with the typical dirt, utility fees (water, electricity, gas, WiFi), bedclothes and towels.
  5. On request and at extra cost given in the price list available online, the Tenant can have the towels changed, the same as have the apartment cleaned during their stay.
  6. The Tenant is obliged to notify the Landlord about any damage to the apartment without delay.
  7. The Tenant is liable for any damage to the equipment and technical devices caused by them or by their visitors.
  8. The Landlord is not liable for any damage to property or personal injury suffered by the Tenant or third parties during the performance of the contract, which arose for reasons, for which the Landlord is not responsible.
  9. The Landlord does not bear any liability for the items brought in and left behind after the tenancy period has expired. On request and at the cost of the Tenant, these items can be sent back to the address indicated by the Tenant. If the Tenant does not contact the Landlord to claim the items left behind, the Landlord shall store them for 7 calendar days of the Tenant’s departure and then consider them abandoned with intention to relinquish ownership. These items shall be then disposed of at the expense and under the responsibility of the Tenant.
  10. The Tenant accepts the fact that there is no safe in the apartment, and therefore, they are obliged to secure the items brought in to the apartment, including valuables and money, which can be destroyed, lost or damaged.
  11. There is a total ban on having animals in the apartment, unless agreed otherwise with the Landlord. If the Tenant violates this ban, they shall be obliged to pay a contractual penalty amounting to PLN 500.
  12. Using the apartments for purposes other than residential, e.g. to organise parties, celebrations or social events, is allowed as long as it does not violate the regulations and quiet hours. If it does, the Landlord shall charge the Tenant a contractual penalty amounting to PLN 500, also reserving the right to terminate the rental with immediate effect.
  13. There are quiet hours to be observed in the apartments from 10:00 pm to 6:00 am. Violating the quiet hours shall result in charging the Tenant a contractual penalty amounting to PLN 500. In such case, the Landlord reserves the right to terminate the rental with immediate effect.
  14. There is a total smoking ban to be observed in the apartments. Violating this ban shall result in being charged a contractual penalty amounting to PLN 500 for additional cleaning.
  15. Losing the key/card shall result in being charged a contractual penalty amounting to PLN 200 for changing the lock/security system.
  16. In the event of force majeure, such as e.g. a natural catastrophe, strike or state of emergency, which prevents or excessively impedes performing the rental contract, neither of the Parties shall be liable for non-performance or improper performance of their obligations.
  17. The complaint procedure regarding the declaration of non-compliance with the Service Agreement requires the submission of a complaint in electronic form (e-mail) to the address reklamacje@flatbook.pl. The complaint will be considered within 14 days.


  1. To matters not settled by these Regulations, respective provisions of the Polish law shall apply, in particular the Polish Civil Code, the Act on Providing Services by Electronic Means and, and in relation to Consumers, the Consumer Act.
  2. To avoid any doubts, it is stated that none of the provisions of these Regulations limits the rights of the Customer to which they are entitled under the provisions of the law being in force on the territory of the Republic of Poland. In the event of any inconsistency between the provisions of these Regulations and the aforementioned provisions, the latter shall prevail.
  3. For important reasons, the Landlord is entitled to introduce changes to these Regulations (e.g. should the provisions being in force at the moment or the epidemic situation change). If there are any changes made to these Regulations, a proper notice shall be published on the website at least 14 days prior to the effective date of the change. If the Tenant does not accept these changes, they may withdraw from the rental contract.
  4. The content of these Regulations and the privacy policy may be recorded by printing, saving it on a data carrier or downloading it from the website of the service provider at any time.
  5. The provisions of these Regulations are to be interpreted in a manner that ensures their compliance with the applicable law.
Napisz Call Book